Frequently Asked Questions - General Help
If you are using a Candian credit card and/or address then there will be an additional 12% HST added to your registration fee on final check out. This applies only to Canadians.
We have added a currency converter on the site so you can calculate the approximate charge in your currency. This is an estimate as credit card companies do set currency exchanges individually.
And again, all courses are processed in US Dollars (USD)
Currency converter is available to those who are logged into the Pro D site.
No, sorry we do not offer discounts for customers who don't want CEU's. For those who don't want CEU's you can still purchases, watch and enjoy our courses as they are open to anyone.
Below we have broken down our course/ seminar types in an effort to better help you make an informed choice. Don't forget to checkout some of our free previews!
If you have any further questions, please feel free to contact us at anytime.
| Live in Person Seminar | Live Online Seminar |
Recorded Online Course | Recorded Webinar |
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This is a live seminar that you attend physically. ProD holds seminars in various cities across Canada and the United States. No test is required for your CEU's but you must sign in and sign out to receive CEU/PDA`s at the live event. |
This is a live streaming event on your computer.
You can interact with your colleagues and presenter, watch the live video feed, download notes and you text chat to all involved. Do not worry, no one can see or hear you, only the presenter is seen and heard. Regulatory bodies require both an assessment tool and feedback form be completed for online courses to be CEU/PDA approved. You must pass a multiple choice quiz (70%) and complete feedback form on the Pro D site in your account within 48 hours of watching the live stream to receive your certificate of completion with CEU's.PDA's. |
This was previously known as just an "Online Course" After purchase you will have access to your online course for 4 months. You can watch it as often and as many times as you like in those 4 months. This is the highest quality player on Pro D seminars. Easy to rewind by the second, fast forward or rewind per slide and download notes. The player also remembers where you left off watching last time. It streams from the Pro D website (nothing is shipped or downloaded) so you can use any computer to watch it. Regulatory bodies require both an assessment tool and feedback form be completed for online courses to be CEU/PDA approved. You must pass a multiple choice quiz (70%) and complete feedback form on the Pro D site in your account within 48 hours of watching the live stream to receive your certificate of completion with CEU's.PDA's.
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Recorded Webinars are new to ProD Seminars. This is a recording of the "Live Webinar". Like the live webinar you watch the video and download the notes. While different from the live webinar because its not actually live, and you wont be able to ask questions, you will on the other hand have 4 months to review and re-watch, stop, start, and pause the course. Regulatory bodies require both an assessment tool and feedback form be completed for online courses to be CEU/PDA approved. You must pass a multiple choice quiz (70%) and complete feedback form on the Pro D site in your account within 48 hours of watching the live stream to receive your certificate of completion with CEU's.PDA's.
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View the Upcoming Live in Person Seminar List ! |
View the Upcoming Live Online Seminar List ! |
Watch Free Recorded Online Course Previews! |
Try a Recorded Webinar Demo! |
Here is a break down of the features of each type. If you have any further questions, please feel free to contact us at anytime.
| Live in Person Seminar | Live Online Seminar |
Recorded Online Course |
Recorded Webinar | |
| Access Length | Live | Live | 4 months | 4 months |
| Live (one time only) | Yes | Yes | No | No |
| Recorded | No | No | Yes | Yes |
| Can Watch Again | No | No | Yes | Yes |
| Can Ask Questions | Yes | Yes | No | No |
| Has Notes/ Handouts | Yes | Yes | Yes | Yes |
| Must Complete Quiz for CEUs | No | Yes | Yes | Yes |
| Can Do at Home/ Office | No | Yes | Yes | Yes |
Any user can change their own password by following these easy steps:
1. Visit "Your User Page"
2. Click the "edit" tab, at the top of the user page
3. Scroll down the page and enter a new password
4. Enter your password a second time to confirm
5. Click the"submit" button at the bottom
Our store uses USD for all its products and courses.
Site visitors can use the currency converter block on the upper left hand side of the site. It helps to estimate conversion of prices. These are not official prices but estimations based on daily bank rates. All of our courses are charged in United States Dollars.
Our store uses an on-site checkout page (you don't need to leave our site to pay). Once you reach the checkout page, in order to protect your credit card numbers, site encryption begins automatically. (You can see that the encryption is working by looking at the address changing from http:// to https://. The "s" stands for secure). Many browsers will also show a lock image somewhere on the browser.
From that point our store uses a PayPal Pro capture method (this is all behind the scenes, so you won't see it). We find this is the most secure way to accept credit card payments on the internet at the moment. You do not need a PayPal account to buy something.
We accept all major credit cards.
If you are a first time Customer
On the checkout page, you will be asked to create a username, password and enter a valid email address. Please do not forget to do this. Your account is linked to your email address. (In the future, you can use either your email address or username to sign in).
If you are a returning Customer
Please make sure to login (sign into your account) before making your purchase. This way your new course(s) will be added to your existing account. Having multiple accounts can make it more difficult to collect CEU's and see your past purchase history. Even if you are buying live seminars, don't forget this step, as sometimes we give away freebies online with different purchases.
You do not need a PayPal account to buy something. You can checkout directly on our site, without leaving ProD. We accept major credit cards for payment.
