Frequently Asked Questions

Please check the FAQ list below first for help related questions. If you cannot find the answer you are looking for, please contact us directly.

General Help

ProD Seminars offers slide handouts for recorded webinars, live webinars and online courses of all types.

To download slide handouts please do the following

  1. Sign into your ProD Seminars Account
  2. Choose "My Account & Courses" from the top right hand corner menu
  3. Choose the course for which you want to download handouts
  4. On the course page locate the section called "Additional Slides"
  5. Click on the PDF handouts to open or (PC) right click and choose "Save As" to download

 

All distance education recorded online courses require the completion of the following steps in order for you to receive your CEU's (PDA's) and a certificate of completion. These steps conform with regulatory bodies requirements for distance continuing education.

Each course has 5 steps.
1. Watch the course.
2. Fill out the program worksheet
3. Complete the quiz.
4 .Fill out the feedback form.
5. Print your certificate

Watch of demonstration of these steps

You have access to the quiz for 2 years to complete for CEU/PDA/CPD.
If you need more time you can apply for a request for a 2 year extension or even reactivate an expired course.

You also have lifetime access** to the materials (handouts and recordings) for continued review and learning. So you can watch it over and over again.

** lifetime access = Course materials remain in your account beyond the 2 years as long as we can continue to support the recordings with future technology.

If your 2 years access has expired and you want to reactivate your course(s) or if your course(s) will be expiring soon then you can also apply for an additional 2 year extension to your quiz access to complete for CEU/PDA/CPD.

Use tis link to request an extension or reactivation to your course(s) quiz access,

All courses purchased after January 29, 2014, will automatically have a 2-year time limit to complete CEU/PDA/CPDs, as well as have unlimited lifetime* access to your purchased course materials for reference and reviewing purposes.

If you registered for a course before January 29, 2014, and you want to have more time to complete for CEU/PDA/CPD, as well as, extended access beyond two years for reference and reviewing, then you can choose one of three affordable options below based on how many courses you want to extend. 

Three options for extensions are available for those who purchased courses prior to January 29, 2014.

  1. Extend one course for 2 years access for CEU/PDA/CPDs and unlimited access* to materials for reference and review.
  2. Extend two courses for 2 years access for CEU/PDA/CPDs and unlimited access* to material for reference and review.
  3. Extended multiple courses (three or more) for 2 years access for CEU/PDA/CPDs and unlimited access* to material for reference and review.

The fine print:

  • * Unlimited, lifetime access is access to the course and course materials for a single individual or account as long as the technology is still available and supported by Pro D Seminars.
  •  All courses purchased prior to January 1, 2014 had a six-month access for CEU completion, review and reference.
  • Registration for an upgraded unlimited, lifetime access is only available for courses purchased after February 1, 2012.

Dear Pro D Customers,

Changing our policy from six months to 2-years required a lot of thought and upgrades to our website.  We wanted to meet your needs of more time with the course material especially for those of you who complete most of your CEU/CPD/PDA through Pro D Seminars.

We want to balance the need for extended time for the completion of your courses, retiring courses that are no longer relevant for your practice, and providing you access to the materials (recordings and handouts) beyond the two years for continued reviewing.  All while maintaining our high standard of courses available to you.

If you purchased a course on or after January 29, 2014, you will automatically receive extended access.  If you registered for a course before January 29th, 2014 and you want to have more time to complete for CEU/PDA/CPD’s, as well as, continued access beyond two years for reviewing, then you can choose one of three affordable options based on how many courses you want to extend.

We would love to give all customers, new and loyal, the "extended warranty."  Unfortunately it would bury our team and we would not be able to operate and offer the customer service and products, which Pro D Seminars is built upon.  The extension fees are low and reasonable to extend your courses.  Those who really need extra time to complete for CEU/PDA/CPDs and want to have unlimited access to material will hopefully see the value and purchase the extended access.  And those who really do not plan to review the material again and do not need extra time do not need to extend their access.  This allows us to continue to serve your specific needs.

Thank you for chooing Pro D Seminars and I wish you incredible success,

Lorne Brown, BSc, CPA, Dr.TCM, FABORM, CHt

Founder, Pro D Seminars

 

View Extended Purchase Options

The quiz and feedback form are required by regulatory boards. We use an automated system so certificates are generated only after passing (70%) and filling out feedback form. If you do not need CEU/PDA's or care for a certificate and just want the knowledge then can skip the quiz. This way you can get your certificates and CEU/PDA's more promptly.

We cannot give you the answers to the quiz as it is an assessment tool required by the regulatory bodies to prevent people from just "buying CEU's" on line without grasping the material taught.

So we are not allowed to have the answers displayed post quiz to reduce the answers from being distributed. Similar to how acupuncture licensing bodies do not provide answers to their exam.

Although they are a great study tool, we cannot provide an answer key.

To receive a new password, please apply for one using the password reset system by clicking here. In order to receive a new password you must know the email address that you signed up with.

Once you have request a new password, it will automatically be sent to your email inbox.

If you did not receive your new password, please check your spam / filtered email inbox before contacting ProD Seminars.

Any user can change their own password by following these easy steps:

1. Visit "My Account" on the top left corner.
2. Click the "edit my account" button, at the bottom of the page
3. Scroll down the page and enter a new password
4. Enter your password a second time to confirm
5. Click the"submit" button at the bottom


Below we have broken down our course/ seminar types in an effort to better help you make an informed choice. Don't forget to checkout some of our free previews!

If you have any further questions, please feel free to contact us at anytime.

Live in Person Seminar Live Online Webinar
Recorded Online Course Recorded Webinar

This is a live seminar that you attend physically.

ProD holds seminars in various cities across Canada and the United States.

No test is required for your CEU's but you must sign in and sign out to receive CEU/PDA`s at the live event.

This is a live streaming webinar event on your computer.

You can interact with your colleagues and presenter, watch the live video feed, download notes and you text chat to all involved. Do not worry, no one can see or hear you, only the presenter is seen and heard.

Immediatly following the completion of a live online webinar, you will have access to the recorded webinar automatically for 2 years.

Regulatory bodies require both an assessment tool and feedback form be completed for online courses to be CEU/PDA approved. You must pass a multiple choice quiz (70%) and complete feedback form on the Pro D site in your account to receive your certificate of completion with CEU's.PDA's.

After purchase you will have access to your online course for 2 years. You can watch it as often and as many times as you like within 2 years.

This is the highest quality player on Pro D seminars. Easy to rewind by the second, fast forward or rewind per slide and download notes. It streams from the Pro D website (nothing is shipped or downloaded) so you can use any computer to watch it.

Regulatory bodies require both an assessment tool and feedback form be completed for online courses to be CEU/PDA approved. You must pass a multiple choice quiz (70%) and complete feedback form on the Pro D site in your account within 48 hours of watching the live stream to receive your certificate of completion with CEU's.PDA's.

 

Immediatly following the completion of a live online webinar, you will have access to the recorded webinar automatically.

Regulatory bodies require both an assessment tool and feedback form be completed for online courses to be CEU/PDA approved. You must pass a multiple choice quiz (70%) and complete feedback form on the Pro D site to receive your certificate of completion with CEU's.PDA's.

 

View the Upcoming Live in Person Seminar List !

View the Upcoming Live Online Seminar List !

Watch Free Recorded Online Course Previews!

Try a Recorded Webinar Demo!

 

Here is a break down of the features of each type. If you have any further questions, please feel free to contact us at anytime.

 

  Live in Person Seminar Live Online Webinar
Recorded Online Course
Recorded Webinar
Access Length Live Live 2 years 2 years
Live (one time only) Yes Yes No No
Recorded No No Yes Yes
Can Watch Again No Yes Yes Yes
Can Ask Questions Yes Yes No No
Has Notes/ Handouts Yes Yes Yes Yes
Must Complete Quiz for CEUs No Yes Yes Yes
Can Do at Home/ Office No Yes Yes Yes

 

We advertise very heavy compared to the TCM profession. ProD Seminars regularily prints in 4-5 different journals/newsletter print ads and lots of web advertising. We therefore have high standards for our lecturers and courses.

To be part of our online library we prefer at least 20 years experience in your field or be published in the area you want to teach.

Live courses are individually assessed but similar to online for qualifications to teach for Pro D.

Webinar (live streams) are less restricted, however we still need to be sold on the idea of making your course and putting in the time, money and effort any successful course requires.

We are often asked, "How much money can I make?" It depends on you and the topic.  We have many courses that make money and many that do not make money.

We represent teachers that are passionate about the materiel and feel the need to share. (Education rarely is equal to good money).  Our job is to try to find the talent and then promote it. Our primary goal is good education for TCM, not money.

If you are still interested please send the following

  • detailed resume
  • website address
  • proposed course title
  • proposed short description
  • total course hours
  • type of course
  • be prepared for a detailed outline
  • be prepared for a detailed quiz (assessment tool). Min, 10 questions.

From there we can evaluate further whether you would be a good fit with ProD Seminars.

Any Recorded Courses
Recorded courses are dated for the date that you completed the quiz

Any Live Webinars
For live webinars the certificate date is the date of the live webinar and not the date you complete the quiz. So if you take the quiz 3 months after watching the live stream the date will still be the date you watched the live webinar and not the quiz date.

Please Note!
If you register for an upcoming live webinar (to save on early bird discounts) but miss the live stream and watch the recording afterwards, then it is treated as a recorded course. Your certificate date, will be the date you complete the quiz.

To find your certificate, please visit "My Account" and then choose the button "Certificates".

If you cannot find your certificate here, you likely did not finish either you program worksheet, quiz or course feedback. All three steps are necessary to receive your certificate as required by regulatory bodies.

From "My Account" please click the button "Quiz Results" to see if you finished and passed your quiz. If so, do your course evaluation now.

If you have not finished your quiz, from "My Account", click the course page link. From inside the course page, click on the quiz link to begin the quiz.

 

We suggest using a new browser from what you are currently trying to watch you course.

We find browser Google Chrome works the best to view the videos and it free to download.

https://www.google.com/intl/en/chrome/browser/

If you are still unable to watch the videos, please respond with answers to the following questions? This will help troubleshoot the issue.

1) What kind of computer or device are you using (PC, Mac, iPad, iPhone, Android phone)

2) What kind of operating system (i.e. Windows 7 or OS X Mavericks)

Send us the details through our support tickets http://www.prodseminars.net/form/contact-pro-d-seminars

Billing, Refunds, Fees

You may print an order invoice (or copy and paste) from your user account on ProD Seminars after a purchase. (Please note: a copy of your invoice will also be emailed to you using the email address you supplied during purchase).

To print a copy of your order invoice:

1. Sign into your ProD Seminars account
2. Choose "Account" from the bottom left hand green box menu
3. Choose "Orders" from the submenu
4. Click on the order number your wish to view
5. Click "Print Invoice" from the bottom of the order
6. (Optional) copy and paste your order invoice as nessesary

After checking out of the ProD Seminars online store, your invoice is automatically emailed to you. Please save a copy of this for future use.

You can also find a copy on your "My Profile" page, and then clicking the "Orders" tab at the top of the page.

For recorded online courses we do not provide refunds or exchanges.

To help you choose, please look at the course preview and course description. The majority of our courses have course previews available.. If you are unsure about the course you would like to buy, we are happy to answer any questions you have.


If you are using a Canadian credit card and/or address then there will be an additional 5% GST added to your registration fee on final check out. This applies only to Canadians.


We have added a currency converter on the site so you can calculate the approximate charge in your currency.  This is an estimate as credit card companies do set currency exchanges individually. 

And again, all courses  are processed in US Dollars (USD)

No, sorry we do not offer discounts for customers who don't want or do not require continuing education credits

However for those who don't want or need continuing education credits, you can still purchases, watch and enjoy our courses as they are open to anyone.

Our store uses USD for all its products and courses.

Site visitors can use the currency converter block on the upper left hand side of the site. It helps to estimate conversion of prices. These are not official prices but estimations based on daily bank rates. All of our courses are charged in United States Dollars.

Security
Our store uses an on-site checkout page (you don't need to leave our site to pay). Once you reach the checkout page, in order to protect your credit card numbers, site encryption begins automatically. (You can see that the encryption is working by looking at the address changing from http:// to https://. The "s" stands for secure). Many browsers will also show a lock image somewhere on the browser.

From that point our store uses a PayPal Pro capture method (this is all behind the scenes, so you won't see it). We find this is the most secure way to accept credit card payments on the internet at the moment. You do not need a PayPal account to buy something.

Payment Methods & Options
We accept Visa Card and Master Card on-site.

If you would like to use paypal, discover, amex, sCheck, please choose the Paypal option during checkout and enter your card details directly on the paypal website. Once you have completed payment, you will be re-directed back to ProD Seminars.

If you are a first time Customer
On the checkout page, you will be asked to create a username, password and enter a valid email address. Please do not forget to do this. Your account is linked to your email address. (In the future, you can use either your email address or username to sign in).

If you are a returning Customer
Please make sure to login (sign into your account) before making your purchase. This way your new course(s) will be added to your existing account. Having multiple accounts can make it more difficult to collect CEU's and see your past purchase history. Even if you are buying live seminars, don't forget this step, as sometimes we give away freebies online with different purchases.

You do not need a PayPal account to buy something.

We accept Visa Card and Master Card on-site.

If you would like to use paypal, discover, amex, sCheck, please choose the Paypal option during checkout and enter your card details directly on the paypal website. Once you have completed payment, you will be re-directed back to ProD Seminars. No paypal account is required.

CEU/ PDA Information

You can register and watch and learn from the course now. You have 2 years form the date of registration to complete for CEU/PDA/CPD.

The date on your certificate for recorded courses is the date you pass the quiz. So take the quiz during the reporting period that you need the hours. Again, the quiz triggers the date on your certificate of recorded courses.

The certificate will be generated and stored in your account once you complete the feedback (program evaluation) form.

You can watch the course now and complete the worksheet. It is the quiz the triggers the date on your certificate and the feedback form that triggers your certificate to be generated in your account

Fo live webinars that you attend, it i the webinar date and not the quiz date that is on your certificate. So if you attend a live webinar online then the date on your certificate the stream date regardless when you do the quiz.

Lorne

To find out which type of NCCAOM CEU's you can receive under the new NCCAOM category system, please do the following:

1. Browse to the product page of the course you would like to buy.

2. On the product page, please click the link "View NCCAOM Details" to see the details

 

 

NCCAOM Details on Product Page

 

NCCAOM Details Box

Only courses related to fertility do we apply for ABORM approval. Courses related to pregnancy cannot be ABORM approved under their current guidelines.

View our extensive ABORM approved course list.

Both our Recorded Distance Education Courses and Live Webinars are approved by some or all of the following acupuncture boards:

  • NCCAOM
  • CTCMA
  • California
  • Florida
  • Texas
  • British Columbia
  • New Zealand (NZRA)
  • ABORM
  • Australia AACMA
  • British Columbia Naturopathic Association (BCNA)
  • Illinois
  • Massachusetts
  • North Carolina (NCALB)
  • Ontario (CTCMPAO)
  • South Africa (PBACMU)

View our catalog by Acupuncture/ TCM association continuing education credits!

Online Courses - General Help

Each course is played online via your web browser. They are not sent to you or available for download.

All ProD courses come with PDF format slides.

Once the course is open and playing (paused), click on the right upper hand corner of your player called "attachments".  There will be a link to print slides.  Click the slides you wish to open. Depending on your computer and browers either they will open or ask you to download them. All of our slides are in PDF format and may be printed.

If this does not work, then your computer is likely blocking the slides/notes popup window.  Pro D Seminars cannot do anything on our end.  It is related to your computer security.  Please choose to allow popups. (This may be part of your firewall, anti-virus or browser settings depending your system).

For the MAC issues on printing slides from your website. The user needs to click on "SAFARI" on the top left menu drop down, and then uncheck "Block Pop-Up Windows". Then Click on "Print Slides". The PDF should pop up at that point.

Course notes and slides are now also attached to each course page. The notes and slides inside the player and on the course page are the same.

Once you have paid for your selected course, the amount of time left to finish can be found under "My Account" on the left hand menu bar, then scrolling down and looking for the link "Course Access Expiration".

All courses purchased after January 29, 2014, will automatically have a 2-year time limit to complete CEU/PDA/CPDs, as well as have unlimited lifetime* access to your purchased course materials for reference and reviewing purposes.

Once you have paid for your course, and logged in, your course will be available at "My Account" on the left hand menu bar. Alternatively, you can see your courses in the "Current Courses" block in a list, also on the left hand side of any page.

To log in, use your email address or the username along with the password you selected during the checkout process. You will also receive two emails. One with your password and login information and another with your purchase invoice. You will have access to your online course for 2 years from the purchase date.

Each course comes along with notes/slides to be printed if you wish. (They are accessible from inside the course itself for online courses, or on the course launch page for recorded webinars). Don't forget to finish your quiz and course evaluation before the end of the 2 year period in order to receive your certificate online and your CEU/PDA's.

Live Webinars

1. Go to www.prodseminars.com
2. Log in using your username (email) and password
3. Click on "My Account"
4. Click on the course title
5. Read instructions
6. When you finish course, return to the course page in your account and complete in this order worksheet, quiz (70%) and feedback form
7. Your certificate will be generated and stored in my quiz results or CEU archives after completing all steps.

You do not need to watch your Live Webinar live. If you register for Live Webinar you also have access to the recording.

All courses purchased after January 29, 2014, will automatically have a 2-year time limit to complete CEU/PDA/CPDs, as well as have unlimited lifetime* access to your purchased course materials for reference and reviewing purposes. Two years begins the date of the live webinar broadcast for live webinar courses.

(* Unlimited, lifetime access is access to the course and course materials for a single individual or account as long as the technology is still available and supported by Pro D Seminars.)

However, if you do not watch your Webinar live, you will not receive live education CEUs, but instead, you will receive distance education CEUs.

Your certificate would be generated in your account for downloading and printing with the actual date you take the short online quiz demonstrating you watched the recording.

Live Webinar

Live Webinars work on both Windows and Mac.

Please run a Live Webinar Test, that will confirm that your computer and internet are adequate to watch a live webinar.
https://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

Live Webinars on iPad and iPhone

Live Webinars can also be watched using the Adobe Connect Mobile App (free) . At this point we do not offer technical support for the Adobe Connect Mobile App, so it is recommend that you install and test the app before the Live Webinar starts.

Live Webinars on Android Mobile Devices

Live Webinars can also be watched using the Adobe Connect Mobile App (free) . At this point we do not offer technical support for the Adobe Connect Mobile App, so it is recommend that you install and test the app before the Live Webinar starts.

Live Seminar
The answer is on a case by case basis depending in the speaker, venue, our volunteer patients and other factors. Please Contact Us and we will let you know ASAP regarding the seminar you wish to attend. Thank you for your understanding.
Vancouver is a major international city and most major (and many minor) airports from the US fly directly into YVR (Vancouver International Airport). From there is it a 30 - 40 minute taxi ride (or shuttle bus) into the heart of Vancouver. It usually costs around 25 - 30$ Canadian. Public transportation is also available if you wish to navigate it. (Check the travel wiki link below for more information). More information about Vancouver can be found at the Wiki Travel Guide for Vancouver: http://wikitravel.org/en/Vancouver

We encourage on-line registration through our website. Often we like to give away online freebies to those who registered online. Also, this allows you to keep track of your order history and get immediate conformation.

However, if you choose not to pay on-line you may send a Canadian money order or bank draft (we do not accept personal cheques) with the addition of $25 to the regular course enrollment fee.

Contact us Online before sending money through the mail to make sure there is still availability for your course

Please make all money orders/bank drafts payable to ProD Seminars™ and mail to ProD Seminars™ at Suite 250, 828 West 8th Avenue, Vancouver, B.C., Canada, V5Z 1E2. Money orders and bank drafts must be received before 30 days before course date. Otherwise on line registration is mandatory.

For more information you may also call 778-861-3826 or Contact us Online

Online Recorded Course

Online Distance Education Course

Online Recorded Courses by ProD Seminars use a quick loading optimized flash player. More than 99% of all modern web browsers on desktop and notebook computers have flash installed.

Currently ipad and newer android devices do not have flash available. Therefore our courses do not play on mobile devices unless otherwise indicated.

The quickest way to test your computer is to visit and watch one of our many free previews.

Flash

In the unlikely event that you do not have flash installed, you can download and install flash for free.

If you are having problems starting courses, please check the following first:

1. Do you have the latest version of flash installed? This is nessesary to play online seminars. You can download the latest version for free from adobe macromedia.

2. Is your browser blocking pop-ups? Our course is in a pop-up window so that you can maximize the amount of screen you are using. Please follow these instructions to allow popups.

3. If you are still having problems, please contact us via our "Contact Form". We will respond as quickly as possible to help you resolve your issue.

Video Course

Video courses are ProD Seminars newest course format, which include both online mobile support and a wide range of support for home/notebook computers.

Browse video courses offered by ProD Seminars

All of ProD Seminars video courses are mobile and computer friendly.

Video courses support Chrome, Safari, Firefox, Opera, and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly.

Here is a list of devices and browsers we currently support, along with which method of playback.

MAC
Firefox (any version): Flash
Safari (5+): HTML5
Chrome (any version): HTML5
Opera (any version): Flash

WINDOWS
Firefox (21+): HTML5
Chrome (any version): HTML5
Internet Explorer (11+): HTML5
Internet Explorer (older): Flash
Opera (any version): Flash

ANDROID (4+)
Default browser (any version): HTML5
Chrome (any version): HTML5
Firefox (any version): HTML5

iOS
Safari (any version): HTML5

WINDOWS PHONE (7.5+)
Internet Explorer (9+): HTML5

ProD Seminars video courses are pre-recorded online courses that can be played back on demand (similar to youtube videos). ProD Seminars video courses include on screen both a powerpoint like slide and the presenter giving the lecture. Please view our sample video course to learn more.

ProD Seminars videos course can played back online as many times as you wish, at any time of the day.

Ipad & Player 3.0

Only courses marked "iPad Friendly" can be played on your iPad. If a course is NOT marked "iPad Friendly" it CANNOT be played on your ipad.

View a complete list of our iPad friendly courses at ProD Seminars.

To play our "Ipad Friendly" courses on the iPad you will require the following:

1. Ipad running iOS 4.0 or later.
2. Articulate Mobile Player App from iTunes (free to download and install)
3. A web browser on your iPad (Safari is sufficient).

How to Play your Course

1. To play your new "Ipad Friendly" ProD Seminars course, first install the Articulate Mobile Player App from iTunes.
2.Then using your ipad, sign into ProD Seminars like normal.
3. Visit "My Account"
4. Choose your course title in your private account.
5. Click "launch course"

Absolutely. Our "Ipad Friendly" courses play on your ipad, PC or Mac.

On your PC or Mac our player 3.0 runs using either flash or HTML5. We recommend the flash version (which plays by default), for the best course experience.

Just login to www.prodseminars.com , choose my account, pick your purchased course and click on the "play course" link. It is that easy!

Technically speaking, our "Ipad Friendly" courses can be played on any mobile device with a web browser installed that supports HTML5.

However, because HTML5 is a developing technology, each browser is likely to display the course slightly differently. Some HTML5 browsers may not be able to play the course at all.

Also, mobile devices come in all shapes and sizes. Some mobile devices have particularity small screens with varying dimensions, which make watching e-learning courses difficult.

Our "Ipad Friendly" courses have been optimized for play on PC/Mac and ipad. You may try to play your course on your other mobile device, but at this time we cannot offer any support or guarantee that it will work.

WIFI is required for "Ipad Friendly" courses.

3G in most cases will not be fast enough to load ProD Seminars "Ipad Friendly" courses due to the amount of video content.

While our courses are highly optimized, they are still roughly the same size as a youtube video. (A 1 hour ProD Seminars course is roughly the same size as 1 hour of Youtube video). Therefore, it is also not recommended that you use your mobile phone 3G plan to watch a ProD Seminars course due to the high amount of data usage.